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The Referral of a Lifetime, 2nd Edition by Ken Blanchard, Tim Templeton

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CHAPTER 1

Images

Being Authentic with a System That Resonates

It was another perfect morning at the California Coffee Café and Bistro, the favorite spot of the locals in the tiny, upscale California coastal town of Rancho Benicia. The fog was floating in from the harbor across the street as the regulars zipped in and out or stayed to chat, enjoying the ambience of the little café.

Bennie Banks, the owner, was standing behind the antique oak bar that had been there when the town was a harbor for the nineteenth-century sailing ships and the place was a watering hole for the waterfront’s sailors. Now, though, Bennie and his three baristas proudly labored ...

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