CHAPTER 6: A TICKET TO THE DANCE:CREATING A LEARNING AND DISCIPLINEDORGANIZATION
When Joel Manfredo joined the County of Orange, California as CTO he found a lot of good people – and a lot of chaos. At the time, in addition to all the normal operational work involved in running a $60 million service delivery business, there were 77 active projects and no priorities. From an operational perspective, employees were constantly being redirected, sometimes multiple times daily, based on ‘who called last.’ His job was to create order out of the chaos – and to begin the journey to take the County of Orange into the Quantum Age.
He instinctively knew that his first priority was to change the perspectives of his team. “People are constrained in their ...
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