Praise for
The Q-Loop and Brian Klapper
“The Q-Loop is the rare ‘how to’ book that provides a step-by-step action plan for achieving transformational change. In my 30 years working with Six Sigma, ISO, and Kaizen, I’ve never seen anything as effective at driving operational efficiency as the work pioneered by Brian Klapper. In addition, because of his work with us, our customer service scores and employee satisfaction are rising. We are far from finished but what I will have in the end is a culture of process improvement and an organization that is much more scalable and operationally efficient.”
—David Castellani, CEO, New York Life Retirement Plan Services
“This book takes the change bull by the horns—it gets directly at what management needs ...
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