The Q-Loop: The Art & Science of Lasting Corporate Change

INDEX

A

accountability, 8, 16, 81, 181

action, lack of, 22

adaptation, 3–4, 183

companies able to adapt, 7

companies unable to adapt, 6

failure to embrace, 5

recognition of need for, 5

Agilent Technologies, 18

alienation, 10

alignment, 12, 38–39, 108, 182–183

Amazon, 30, 33, 133, 141

Prime, 63–65

Ambrogi, Liz, 19

American Airlines, 53

American Express, 183

Apple, 7, 33, 154

Archer, Ed, 117, 118

assumptions, challenging, 26–27. See also status quo

authority, 80–81

Autodesk, 124

awareness, 108

B

Band-Aids, 47

Bank of America, 26, 27, 108–109

Barbier, Charles, 148

Barnes & Noble, 33

Barrie, Canada, 117–118

baseline performance measures, 136–138

behavior change, 12, 16

exercises for, 122–126

meetings and, 138–139

Bell Labs, 53

benchmarks, 18