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The Project Workout, 4th Edition by Robert Buttrick

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24

Managing What Has Gone Wrong (or Right!): Issues

What do we mean by ‘issues’?

When an issue is identified

Tips on using the issues log

An issue is something that has happened and either threatens or enhances the success of the project. Compare this to a risk or opportunity, which are things that might happen.

‘There are no hopeless situations: there are only men who have grown hopeless about them.’

CLARE BOOTH LUCE

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  • Be open about issues within your team – declare them.
  • Never ‘sit’ on an issue – escalate it if you can’t deal with it.
  • Use the team to resolve the tricky issues.

What do we mean by ‘issues’?

Issues management is the process ...

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