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CHAPTER 12Managing Your Human Resources

If we only speak the language of project management as in scope, time, and cost, project management as a profession will fail today’s businesses.

—Mark Langley, president and CEO of PMI¹

The challenges of managing and motivating your staff are the make-or-break elements on many projects. Today’s project management world presents much greater human resources challenges than ever before.

Technology has created an expectation of 24/7 availability and support, bringing many new stressors to manager/staff relations. Today’s PMs find themselves overseeing many more projects at once, yet often with reduced authority and with team members reporting to more than one manager.

Outsourcing and virtual teams are used ...

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