QUALITY PROCESS
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Process Improvement
| What: | Identifying and developing beneficial changes in processes used to do recurring work. | |
| When: | Throughout a project. | |
| Results: | More effective, efficient work methods. |
Plan
Identify a poorly performing process (for example, through issue management, project variance analysis, quality control, quality assurance, project reporting, project reviews, or lessons learned from closing projects). List the problems and defects of the process. Discuss the situation within your team and with others who may be affected. Gain support for a process change effort through consensus-building for your ideas.
Treat all process improvement efforts as projects, delegating responsibility to an owner who will ...
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