CONTROL PROCESS
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Problem Escalation
| What: | Delegating responsibility upward for resolution of decisions, problems, issues, and conflicts. | |
| When: | Throughout a project. | |
| Results: | Timely resolution of situations impeding a project that are beyond your control. |
Establish the Escalation Process
Develop a process for problem escalation consistent with your organizational policies, expected project requirements, and project infrastructure. Identify when to use the process, expectations for timing, and who will be responsible for responding to escalation requests. Document the process in clear language.
Confirm your sponsorship and get explicit commitment for the process during project initiation from your sponsor, key stakeholders, ...
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