The Project Management Tool Kit, 3rd Edition

HUMAN RESOURCE PROCESS

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Performance Problem Resolution

	What:	Promptly recognizing unmet individual goals and resolving them.
	When:	Project execution.
	Results:	Consistent delivery on commitments while maintaining individuals’ motivation and self-esteem.

Identify Problem Situations and Probable Causes

When you learn that an individual goal has been missed or is in jeopardy through project status collection, communicating informally, or other interactions, clearly identify the problem and summarize expected consequences for the project (in schedule slippage, budget overrun, or other adverse results). Use cause-and-effect analysis to uncover the possible root causes. Some possibilities are:

• Ownership was not made clear when ...