The Project Management Tool Kit, 3rd Edition

LEADERSHIP PROCESS

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Organizational Change

	What:	Modifying how people do their work.
	When:	Whenever necessary.
	Results:	Support for a needed process change with minimal resistance and prompt adoption.

Document the Need

When project metrics reveal an ineffective process (as part of project variance analysis, issue management, quality control, project reviews, or lessons learned from closing projects), use process improvement techniques to develop a better method and to document a new standard operating procedure.

Unless the new process is completely automated, developing a new process is never the whole job; you must also provide leadership to gain acceptance for the new way of working and persuade people to switch from their ...