CONTROL PROCESS
33
Issue Management
| What: | Dealing with project problems and variances. | |
| When: | Throughout a project but primarily during execution. | |
| Results: | Prompt resolution of project issues. |
Establish a Process for Issue Management
If you do not already have an issue—or action item—tracking process, establish one early, when making your project infrastructure decisions. Set up the process to deal with project problems relating to resources, timing, priority, and other matters. Get buy-in from your team for a disciplined process that identifies, tracks, and resolves issues promptly.
Set up your issues log in your communications planning. Make it part of your project management information system and ensure that it is easily ...
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