SCOPE PROCESS
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Customer Interviews
| What: | Discussions with customers and users of project deliverables to determine requirements and needs. | |
| When: | Project initiation and planning, with periodic review during execution. | |
| Results: | Clear knowledge of the customer's environment, needs, and trends. |
Plan the Interview
Interviews are a technique for one-on-one user requirements collection. Some interviews are part of the interaction with specific individuals who are project stakeholders. Other interviews are more generic, as part of qualitative market research. Whatever their purpose, plan your interviews, estimating the required time, skills, and any costs for travel or other expenses. Determine how many interviews you will need to ...
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