TEAMWORK PROCESS

14

Conflict Resolution

  What: Gaining team agreement following a difference of opinion.
  When: Throughout a project.
  Results: Ongoing cooperation and team cohesion.

Understand Sources of Conflict

Whenever people work together, there is potential for conflict. Avoiding disagreements begins with minimizing causes. Table 14.1 illustrates typical problems and remedies:

Table 14.1. Typical problems and remedies.

Causes of Conflict Remedies
Overlapping responsibility
  • Clear activity definition
  • Unambiguously delegating responsibility
Differing cultures, viewpoints, perspectives, and backgrounds
  • Effective team management and team development
  • Conducting a project start-up workshop
  • Avoiding unnecessary interactions ...

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