The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

COMMUNICATION PROCESS91Stakeholder-Expectation Management (PMBOK^® 10.4, Manage Stakeholders’ Expectations)

What:	Establishing and maintaining realistic understanding of your project.
When:	Throughout a project.
Results:	Continuing good relationships with key individuals connected to your project, and straightforward closure at project end.

Set Expectations

Use inputs from all the people listed during stakeholder identification in your project requirements collection, as appropriate. Validate your decisions regarding specifications throughout scope definition and project plan development with key stakeholders, especially your project sponsor. Involve stakeholders responsible for scope validation in your project baseline setting, obtaining ...