The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

QUALITY PROCESS49Process Improvement

What:	Identifying and developing beneficial changes in processes used to do recurring work.
When:	Throughout a project.
Results:	More effective, efficient work methods.

Plan

Identify a poorly performing process (for example, through issue management, quality control, quality assurance, performance reporting, project reviews, or lessons learned). List the problems and defects of the process. Discuss the situation within your team and with others affected. Gain support for a process-change effort through consensus-building for your ideas.

Assign an owner to manage the improvement project, and plan the project, defining the time, staffing, and other resources necessary for the improvement effort. Set ...