The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

HUMAN RESOURCE PROCESS45Performance Problem Resolution

What:	Promptly recognizing unmet individual goals and resolving them.
When:	Project execution and control.
Results:	Consistent delivery on commitments while maintaining motivation and self-esteem.

Identify the Situation and Probable Causes

When project status collection or other communication reveals that a team member has missed or is in jeopardy of missing an individual goal, identify the problem and outline the consequences to the project (in schedule slippage, budget overrun, or other adverse results). Use cause-and-effect analysis to uncover the root causes. Some possibilities are:

• Delegating responsibility and ownership is unclear.

• The individual lacks knowledge, skill, ...