The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

CONTROL PROCESS31Issue Management

What:	Dealing with project problems and variances.
When:	Throughout a project, but primarily during execution.
Results:	Prompt resolution of project issues.

Establish an Issue-Management Process

If you do not already have an issue- or action-item tracking process, establish one early as part of your project infrastructure. Set up the process to deal with project problems relating to resources, timing, priority, and other matters. Get buy-in from your team for a disciplined process that identifies, tracks, and resolves issues promptly.

Create an issues log in your communications planning. Make it part of your project management information system and ensure that it is easily accessible online by members ...