The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

TEAMWORK PROCESS12Conflict Resolution

What:	Gaining team agreement following a difference of opinion.
When:	Throughout a project.
Results:	Ongoing cooperation and team cohesion.

Understand Sources of Conflict

Whenever people work together, there is potential for conflict. Avoiding disagreements begins with minimizing causes. Table 12.1 illustrates typical problems and remedies.

Table 12.1. Causes of conflict and their remedies.

Deal with Conflicts

Detect conflicts early and deal with problems while they are still small. Probe for information using open-ended questions, seeking to understand the source of the disagreement.

Conflict-management ...