The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

Plan

Identify a poorly performing process (for example, through quality control, quality assurance, performance reporting, project reviews, or lessons learned).

List the problems and defects of the process. Discuss the situation within your team and with others affected. Gain support for a process change effort through consensus building for your ideas.

Assign an owner to manage the improvement project, and plan the project, defining the time, staffing, and other resources necessary for the improvement effort. Set a deadline and quantify the improvement target. Verify management commitment to the work required.