The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

Document the Need

When project metrics reveal an ineffective process (as part of performance reporting, quality control, project reviews, or lessons learned), use process improvement techniques to develop a better method and to document a new standard operating procedure.

Unless the new process is completely automated, developing a new process is only part of the job; you must also provide leadership to gain acceptance for the new way of working and convince people to switch from the old process.