The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

If You Find No Resolution

In the case of especially significant external barriers and internal conflicts, you may fail to resolve the situation within your team. Problem escalation should always be a last resort, but a forcing solution, imposed by the project sponsor or others with more authority, may be necessary occasionally. Use this tactic sparingly; frequent escalations can lead to team resentment, malicious compliance, and future project conflict.