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The Project Management Book by Richard Newton

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Audit, assure, control or coach the project?

What is this about and why is it important?

Project management processes have been designed to reduce the risk of project failure and increase the likelihood of project success. But nothing is foolproof. Project managers and teams are human and do not always go about things in the right way. Situations are unique and even the best methods can fail when pushed to extreme. Therefore a set of supporting activities have been developed to increase the likelihood of project success.

These activities can be grouped together under the title of quality management (QM). Quality management covers a range of options, including governance, quality assurance (QA), quality control (QC), management or peer reviews, ...

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