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The Professional Woman's Guide to Giving Feedback by Katie Botten

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Chapter 3. Giving Performance Feedback

"The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them."

—Harold S Geneen

When there is a clear and pressing need for improvement because someone's performance or contribution is falling short of what is needed, performance feedback can be used to establish a requirement for improvement.

The purpose of performance feedback is to create clarity of expectation, to outline where there is a gap between what is happening and what is expected, and to encourage and enable a swift and sustainable improvement.

Giving feedback around serious or potentially serious performance issues is, by its nature, confronting ...

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