"The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them."
—Harold S Geneen
When there is a clear and pressing need for improvement because someone's performance or contribution is falling short of what is needed, performance feedback can be used to establish a requirement for improvement.
The purpose of performance feedback is to create clarity of expectation, to outline where there is a gap between what is happening and what is expected, and to encourage and enable a swift and sustainable improvement.
Giving feedback around serious or potentially serious performance issues is, by its nature, confronting ...