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The Professional Woman's Guide to Giving Feedback

Book Description

Improve your team's performance by using feedback as an effective tool to achieve success

  • Give helpful feedback accurately and naturally to engage and motivate.

  • Address tricky performance issues and develop your team.

  • Know when and where to use different types of feedback.

  • Learn to recognise what works and what doesn’t.

  • Discover how to reduce and manage unhelpful reactions to avoid negativity in your team.

In Detail

Feedback can sometimes feel like a chore. However, when used effectively it can be an incredibly useful tool that can drive improvement and bring you success. Feedback is serious business, but it shouldn’t be daunting – it should be a highly valued instrument that will carry you to the results you know you should be getting.

This practical guide will ensure that you feel ready to deal with any performance issues in your team and spot opportunities for developing others quickly and easily. Dispel any myths and avoid common pitfalls to make feedback into an integral tool in your business life.

Drive your team to success by getting to grips with feedback. Increase your confidence and improve your skills to deliver feedback in a self-assured and constructive manner to create an environment for achievement and top-quality performance.

To get the most out of feedback, this helpful guide will give you useful and incisive advice to help you get a clear understanding of exactly what feedback is and what it can be used for. It will allow you to work through your expectations to transform the value of feedback, and provide you with excellent advice and guidance on how to effectively prepare feedback conversations that are clear and helpful to your team. Ultimately great feedback will help you to craft and cultivate a culture of great communication by asking the right questions and listening effectively and empathetically.

Packed with tips, examples, case studies and scripts, this is an essential tool that will enable you to utilize feedback to your advantage to become a skillful, supportive and successful manager.

About the Author

Katie Botten is an experienced trainer, facilitator, and coach, who specializes in helping individuals to bring out the best in themselves at work, and to improve their performance and results for more success and satisfaction.

Katie has a degree in Psychology, a Postgraduate Diploma in HR Management, is a Chartered Member of the Chartered Institute of Personnel and Development, and a Master Business Practitioner of NLP. She has been running her training and coaching business, Engaging Performance (www.engaging-performance.com), for over 10 years after gaining 20 years of experience in HR and Change roles in a variety of financial services and public sector organizations. Katie is also a co-founder of Women's International Career Reinvention (www.wicrhub.com) which provides high quality, accessible, and affordable career insights, resources, and support for professional women dealing with, or seeking, career change.

Table of Contents

  1. The Professional Woman's Guide to Giving Feedback
    1. The Professional Woman's Guide to Giving Feedback
    2. Credits
    3. About the Author
    4. About the Reviewers
    5. Preface
      1. What gets in the way for women giving feedback?
      2. What is feedback?
      3. Why does feedback have a bad name?
        1. What is the difference between criticism and feedback?
        2. What this book covers
        3. Who this book is for
        4. Conventions
        5. Reader feedback
        6. Piracy
    6. 1. Getting and Making the Most of Feedback
      1. What concerns do most women have about giving feedback?
      2. Levels of change
        1. Behavior
        2. Skills, capabilities, and strengths
        3. Beliefs
        4. Values
        5. Identity
      3. Learning activity – creating helpful beliefs around feedback
      4. Asking for and receiving feedback
      5. Learning activity – reflecting on feedback
      6. Learning how to ask for feedback
        1. Preparation
        2. Who
        3. When
        4. What
      7. Receiving feedback constructively and gracefully
        1. Listening calmly, neutrally, and attentively
        2. Asking questions and reflecting back what you've heard
          1. Questions to establish facts
          2. Questions to establish consequences or why something matters
          3. Questions to identify what you need to do to improve
        3. Taking time to process what you have heard
        4. Saying thank you
      8. Learning from feedback
      9. Case study
      10. Using feedback to accelerate your learning and success
      11. Summary
    7. 2. Giving Feedback for Development
      1. Using feedback to develop others
        1. Building relationships
        2. Getting the balance right
        3. Choosing the right time and place
      2. Structuring and delivering the feedback
        1. Focusing on rapport
        2. Setting the context
        3. Taking ownership
        4. Being clear
        5. Being specific
        6. Making it useful
        7. Choosing non-confrontational words
          1. Why?
          2. You are...
          3. Extremes and generalizations
          4. Should
          5. But
        8. Checking in
      3. Learning activity – recognizing the components of good developmental feedback
      4. Non-verbal communication
        1. Your voice
        2. Your body language and appearance
      5. Learning activity – typical scenarios
      6. Giving feedback for engagement and motivation
        1. Self-awareness
        2. Strengths and mastery
      7. Summary
    8. 3. Giving Performance Feedback
      1. Common challenges for women giving performance feedback
        1. Dealing with emotions
        2. Thinking too widely
        3. Lack of assertiveness
          1. Developing assertiveness
        4. Fear of conflict
          1. Beliefs
          2. Behaviors
      2. Using feedback to address performance issues
        1. Clarifying the issue
        2. Common thinking errors
          1. Horns and halo effects
          2. Actor-observer bias
        3. Creating the right environment
        4. Outlining your observations
        5. Articulating your expectations
        6. Explaining the rationale
        7. Listening
        8. Checking for understanding
      3. Dealing with objections, excuses, and other issues
        1. Reflecting back
        2. Keeping focus on the issue
          1. Offering support
        3. Agreeing to solutions and actions
        4. Reviewing
        5. The importance of consistency
        6. Formal processes
        7. Meeting planner
      4. Summary
    9. A. Feedback Models
      1. The ABCs of feedback
        1. BOOST
        2. EEC
        3. BEER
        4. STAR
        5. FeedForward
      2. Models to avoid
        1. The Ostrich
        2. The Squirrel
        3. The Dodger
        4. The Sandwich
      3. Summary