Recommended reading
- The Goal: A Process of Ongoing Improvement 1984-2004, Eliyahu Goldratt, North River Press
- A Sense of Urgency, 2008, John Kotter, Harvard Business School Publishing
- Leading Change, 1996, John Kotter, Harvard Business Review Press
- Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems, Anita Tucker, http://hbswk.hbs.edu/item/7156.html
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