The Professional ScrumMaster's Handbook

Why change? What blocks?

When I ask people what blocks them, their answers imply the elements of their own unhappiness at work. People want the benefits that make their lives easier, better, happier at work, and they want the obstacles removed that directly affect them. The QA person who raises his hand and says, "We want higher quality" is really saying, "I want my ideas about quality to be heard, finally." The product owner who says, "Deliver faster to customers" really wants to justify his pay, and probably wants to satisfy the customers, too. Sometimes people say, "Our managers block us"; the people are tired of their corporations, which are so steeped in command and control. Those who want a process that emphasizes visibility are probably ...