Chapter 6. The Criticality of Real-time Information
I lived in the NYC metro area for years, and I get particularly grouchy and disgruntled when my travels require that I take a train from Penn Station. Several train lines depart from Penn Station—New Jersey Transit, Long Island Railroad, Amtrak—to name a few. NJ Transit and Amtrak trains share a central schedule, a big board, about the size of five ping pong tables put together end to end, with letters and numbers that click-click-click like the shuffling of a card deck as it shows basic information about the incoming/outbound trains, departure times, and track numbers. While a good way to distribute basic information, the issue is that the tracks are updated within mere minutes of departure ...
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