I had a manager in the mid-80’s who had three huge Rolodexes on his desk to house his collection of business cards. I still remember watching him proudly flip through the thousands of cards, hunting for the right one that could help you solve your problem or answer a question. But if he didn’t remember his contact’s name, it often took him a long time to find that person.
Technology has made contact management easier in some ways, but the speed at which we operate now poses unique challenges:
• We communicate with more people than ever before,
• Through technology, we have more mediums at our disposal with which to communicate,
• The speed with which people expect you to respond to communication has increased, ...