CHAPTER ELEVEN
LESSONS OF EXPERIENCE
The challenge of understanding and practicing professional consulting can seem daunting. Certainly, both efforts can be confusing, complex, and both rational and emotional.
Consultants are expected to demonstrate technical expertise and, at the same time, use high levels of emotional intelligence as they work with people. Human resource consultants need to convince clients of their technical expertise; technical consultants need to demonstrate their people skills. Consultants must demonstrate an ability to use tried and tested techniques and methods and, at the same time, be flexible and open to change. Consultants are expected to grapple with the complexities of their client’s ...
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