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The Practice of System and Network Administration, Second Edition by Thomas A. Limoncelli, Christina J. Hogan, Strata R. Chalup

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Chapter 24. Print Service

Printing is about getting a paper1 copy of the information you want when you want it. Printing is a critical business function. In our experience, customers tend to rank it as one of the most critical services that is provided, second only to email.

Oddly, many SAs have disdain for printing or even anyone who prints a lot. “What happened to the paperless office?” laments the antiprinter crowd. Many SAs pride themselves on how little they print, refusing to work with paper when an electronic version is available. Therefore, many SAs who do not appreciate how important printing is to their customers will not provide good printing support. The priorities of the SAs must align with those of the customers.2

Printing is important ...

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