Conclusion

As your organization grows in size, complexity, number of customers, number of new employees, or geographical distribution, communication problems will surface. Issues such as lack of transfer of knowledge to those who need it as well as information overload can be created. For example, most communication techniques that are used on smaller scales result in information inundation when used on a larger scale.

Some communication techniques can perform adequately at scale. One area of techniques involves abstracting information so that it can be analyzed en masse to discover problem areas or localized best practices. Another involves using domain (knowledge)–oriented sites to connect those who have the information or skill with those ...

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