Conclusion

Defect prevention is not a natural activity. People don’t like to talk about their weaknesses, mistakes and slip-ups, so leaders must take some deliberate steps to encourage people to spend time on defect prevention. In most cases, the benefits of investing in defect prevention activity outweigh the costs, but it is important for the manager to track these efforts to be sure the return on investment is positive. There are many sources of information on employee motivation, and it remains a popular topic with business writers. Many of the great business books and management theorists explore techniques in motivation, and all of these can be applied to defect prevention work.

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