Chapter 11. Root Cause Analysis
Some people see things that are and ask, Why? Some people dream of things that never were and ask, Why not? Some people have to go to work and don’t have time for all that.
—George Carlin
The most likely way for the world to be destroyed, most experts agree, is by accident. That’s where we come in; we’re computer professionals. We cause accidents.
—Nathaniel Borenstein
The growing recognition of the complexity of software development, diverse customer usage scenarios, hardware and networked environments, and the corresponding requirements for complex test environments continues to drive the incidence of adverse events higher than ever before and is supporting the movement of many software development organizations ...
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