The Practical Guide to Defect Prevention

Gaining Widespread Acceptance of the Defined Goals

For any scorecard and metrics program to be successful, the established goals must be accepted by the population at large. Teams being measured that don’t believe in the goals or metrics being used are not likely to take the results seriously. Executives who don’t understand how the goals you are tracking align with their objectives will not pay attention.

Although it may seem simpler to skip creating a metrics program if you do not believe that the organization will support it, not having one will ultimately destroy your business. A business cannot survive without understanding what it is doing—through goals and measurements. Even if they resist initially, people are ultimately happier when ...