Understanding the Keys to Building a Successful Scorecard
Any discussion of metrics must start with clear identification of the organization’s mission and goals. By identifying these first, you can track and course-correct as necessary during the life cycle of your project. Without knowing the mission and goals, you will have an extremely difficult time choosing metrics that will give you a good picture of your business. Also, you will not have a strong understanding of any metric dependencies and the behavior that will be driven by the metrics.
It may sound easy to write goals, and it can be, but it does take time and effort to think through what you, your business, and your organization need and want to accomplish. A common mistake organizations ...
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