This chapter discusses how
• Organizations need to collaborate for effective operations.
• Today’s collaboration tools (that is, video, audio, mobility, and the web) allow work to take place where the worker is located rather than where the employer is located.
• Video enhances the collaboration experience and, with other technologies, helps to increase understanding, trust, and relationships between individuals at work.
We discussed in earlier chapters that today’s workspace has become as much a concept of time as of place. We can divide our daily life into working or nonworking moments, irrespective of whether those moments occur at the office, ...