Chapter 1Quad-Play and the Curse of Interesting Times
Executive Summary
In this chapter, you will learn how businesses are evolving to enable employees to work differently and do more with less. The workplace is being altered by a combination of integrated voice, video, web, and mobility applications (commonly referred to in the industry as quad-play technologies). Some key trends driving this need for change include the following:
• Virtualization: The capability to replicate our desired environment anywhere, anytime using communication technologies such as voice, video, web, and mobility through any device
• Globalization: The need to enable multinational project teams that span geographies, and to understand how communications ...
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