The Power of Feedback: 35 Principles for Turning Feedback from Others into Personal and Professional Change

Acknowledgments

This book emerged as a result of the work I have done in assessing individual effectiveness over the past 30 years. Helping organizations to design, gather, and process feedback has provided an opportunity for me to see many people make significant and meaningful changes. Thousands of brave and courageous people over the years have contributed greatly to the content of this book. Their ideas, experiences, and feedback have been invaluable to me. To begin with, this book would not have been possible without the many supportive clients who provided a learning laboratory for testing and refining this change technology. To all those who worked with us and provided us with insights and new opportunities for learning: thank you.

Special thanks to Gene Dalton who wrote the Foreword to my earlier book, Turning Feedback into Change. Gene has since passed away, but his example and extraordinary work live on. Many of the new ideas in this book came out of research I did with John H. “Jack” Zenger presented in our recent book, The Extraordinary Leader. I have truly appreciated working with Jack and acknowledge his contributions. We enjoyed working together so much, we decided to create a firm to nurture and build on our original research.

I appreciate all my colleagues at Zenger | Folkman, our current firm, where many of the ideas in this book took shape. I also appreciate many friends and colleagues who have shared their experiences and learning throughout my career, which ...