CHAPTER 25
The Look-Aside
Speech is a mirror of the soul; as a man speaks, so is he.
—PUBLIUS SYRUS
When you are the one doing the talking, the lookaside is a powerful communication technique. It is a casual glance to one side or the other of the listener’s head, when you momentarily redirect your focus from the person’s eyes to the side of the face.
Look-asides should be done casually and intermittently. Never look above the listener’s head, because that will convince the listener that there’s something or someone distracting you. Frequent looks ...
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