CHAPTER 11
The Second Signal: The Flick
The reason why we have two ears and only one mouth is that we may listen the more and talk the less.
—ZENO OF ATHENS, 350 B.C.
When you are listening, superior eye contact requires an additional skill that increases the naturalness of your eye contact. It also helps to avoid the possibility of intimidation that intense eye contact can produce. Additionally, it suggests the depth of your involvement with the person and in what she or he is saying. It is called “the flick.”
What is the flick? Flicking is the ...
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