11 chapterOvercoming Threats to Trust

When you work, you bring your whole self with you. It is important that you are trusted and, with that understanding, you also have to recognize that your personal values must mirror your organization and vice versa.

People trust you if you are genuine.

—Alberto Ibarguen, president and chief executiveof the John S. and James L. Knight Foundation

I REMEMBER A neighbor of mine who worked at a company that manufactured and sold household products. The company had a reputation for being fiercely competitive, not only in the marketplace but also within its management ranks by encouraging a “survival of the ruthless” kind of culture. There was a legendary war room where executives would meet and take turns reporting ...

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