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The Power of Business Process Improvement by Susan PAGE

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CHAPTER 12Case Study

Sharing a Real-World Example

Now let us put all the pieces together by stepping through a complete BPI project that I completed for a major bank that I call BB&Z. We all read stories about how someone lost weight, climbed a difficult mountain, or ran a marathon. If you are like me, you find them inspiring because reading what others went through helps me realize that I can do things I might previously have thought were impossible. I chose this particular case because it introduces several new bends in the road and demonstrates how you can adapt the 10 steps to any situation. As we move through the study, you can reference the previous chapters in this book for clarification or for additional details. Hopefully, this case ...

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