O'Reilly logo

The Power of Business Process Improvement by Susan PAGE

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 10Step 10: Drive Continuous Improvement

Embracing the New Mindset

Joanne Wu, the training and development manager from Chapter 8, led the effort each year to create the annual budget for the training department, which required her to gather the training requirements for the next year from client groups, determine priorities, and allocate the department’s resources to address the forecasted training needs. Joanne found the time required to conduct this annual process excessive, just as in every prior year. Only about 40 percent of the projects specified in the plan ever happened. Joanne felt her clients requested unnecessary projects, which did not allow her to plan her department’s resources or budget as tightly as she would like.

My ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required