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The Power of Business Process Improvement by Susan PAGE

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CHAPTER 9Step 9: Implement the Change

Preparing the Organization

Now that you know your business process and tools will work, think about how to introduce the change to the organization. Who needs to know? What do they need to know? When should you inform them? How should you communicate the change?

The term change management simply means taking people in an organization from the current state to a future state. This chapter focuses on managing change because, as we know from our own experiences, change is a constant and “nothing endures but change,” as the Greek philosopher Heraclitus wrote.

When the banking industry went through a cycle of rapid acquisitions and mergers in the 1990s, I was asked by an industry giant to help them merge two separate ...

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