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The Power of Business Process Improvement by Susan PAGE

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CHAPTER 7Step 7: Create Internal Controls, Tools, and Metrics:

Making It Real

Establishing internal controls, developing tools to increase the effectiveness, efficiency, and adaptability of a business process, and developing metrics bring the process to life beyond just creating a process map:

image Internal controls help prevent errors.

image Tools help employees perform their job more easily.

image Metrics show whether the process works as planned.

Internal Controls ...

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