O'Reilly logo

The Power of Business Process Improvement by Susan PAGE

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 5Steps 4–5: Estimate Time and Cost and Verify the Process Map

Introducing Process and Cycle Time and Gaining Buy-In

Alistar Corporation’s compensation department understood its business process for granting recognition bonus awards to employees, but Stuart Wang, the director of compensation, wanted to know what it cost to administer the business process. This step identifies what a single business process costs an organization. Throughout this chapter you will see how I answer Stuart’s question using simple formulas that you can use.

The process map you drew in step 3 provides you with the information required to handle this step. At the end of this step you will know how long the process takes and how much it costs.

Business Process ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required