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The Power of Business Process Improvement by Susan PAGE

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CHAPTER 4Step 3: Draw the Process Map

Flowcharting and Documenting

EdSeinfeld, the manager of HRIS (human resource information systems) for Alistar Corporation, wanted to understand how technology projects secured funding and how system expenses hit Alistar’s financial planning processes like the five-year capital plan, annual operations plan, and monthly forecasts.

While trying to collect the system costs charged to the human resources and information technology departments, Ed discovered that no clear process existed, causing him to ask for my help in understanding what he called the “technology funding process.” When someone comes to me with this type of problem, I like to start by defining the process as we did in Chapter 3 and then draw ...

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