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The Power of Thanks: How Social Recognition Empowers Employees and Creates a Best Place to Work by Derek Irvine, Eric Mosley

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2   The People-First Workplace

IHG (InterContinental Hotels Group) has more than 350,000 employees in its owned, managed and franchised hotels, places with familiar names like InterContinental Hotel & Resort, Holiday Inn and Crowne Plaza. To Employer Brand Delivery Manager Ly Bui, social recognition represents a top-to-bottom understanding that delivering the experience of “Great Hotels Guests Love” begins and ends with motivated, engaged and enthusiastic people – what IHG calls “BrandHearted” employees.

“To us, it’s about motivating them, making sure that you’re taking care of the people who are going to turn around and take care of the guests,” says Bui. “Recognized employees see the importance of living our values, and inspire ...

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