Chapter TwoLEO AT WORK
It’s a simple question. Which makes better sense—to invest time and energy in avoiding problems or in solving them? Too many companies get the answer wrong.
Managers complain that they’re so busy jumping from one crisis to another that they’re lucky if they can get their regular jobs done. They say they can’t even consider taking the time to rethink the way they work in order to cut back on those crises. That whole frame of mind is aided and abetted by top management, which makes a fuss over the firefighters and pretty much ignores the fire preventers.
The awards and kudos go to the saleswoman who drives two hours in her own car, on her own time, to return a lost credit card to a customer at the airport as he’s about to ...
Get The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
