Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not. Accepting five inconvenient truths about project status reporting can greatly reduce the chance of being blindsided by unpleasant surprises.
Mark Keil, H. Jeff Smith, Charalambos L. Iacovou and Ronald L. Thompson
March 18, 2014
Nobody anticipated the size and scope of the problems we experienced once the site launched.”
— White House spokesman Eric Schultz, commenting on the HealthCare.gov website.1
The launch problems associated with the HealthCare.gov website — intended to provide a one-stop health insurance shopping portal for uninsured and underinsured Americans beginning October 1, 2013 — are now well-known. ...